It is important that any expat of the UAE have an Emirates ID, and any changes or renewals of the ID must be updated with the services connected to it. So, updating the information with Etisalat is crucial because your Emirates ID is tied to their services. We will guide you through the process of how you can Update your Emirates ID in Etisalat step by step.
Preparation
Before beginning the process, it is recommended that you have the following ready:
- New or Updated Emirates ID: Ensure your new or updated Emirates ID’s information is correct.
- Account Information: Your mobile or account numbers will be needed during the process.
- Internet Connection: Ensure you have an internet connection to update your Emirates ID online.
Update Emirates ID using the Etisalat Website
The easiest step is to use the Etisalat website to update any information related to your Emirates ID. You can follow the steps shown below:
Step 1: Visiting the Website:
Open your browser on your electronic device and visit Etisalat’s official website. Click the “My Account” option and the “Sign in” button on the homepage.
Step 2: Sign in to Your Account:
You can sign in to your account by using two methods:
- Using Account/Landline/Internet Number
- Using UAE PASS.
Step 3: Account Settings:
After you are logged in, access your profile settings using the “My Profile” option.
Step 4: Updating Emirates ID:
Under the “Personal Details” or “KYC Update” section, you can find the option to update your Emirates ID.
Step 5: Verifying Your Identity:
After you are verified, you will be asked for your Emirates ID number and date of birth.
Step 6: Uploading your Updated Emirates ID:
You will be prompted to upload your Emirates ID. You need to take a clear and visible picture of the ID from both front and back.
Step 7: Submitting the Data:
After checking that you have uploaded the correct document, click the “Submit” button. A confirmation message or email will be sent to you to show that your update request has been received.
Step 8: Waiting for Status Update:
The process can take a few hours to a couple of days to complete. Once the update is successful, you will receive a notification on your email.
Step 9: Verifying the Changes:
You can confirm that your Emirates ID is updated by checking the “My Profile” section.
Update Emirates ID using the Etisalat UAE App.
One of the easiest ways you can update your Emirates ID is by downloading the app directly on your device by following these steps:
Step 1: Downloading the App:
You can download Etisalat’s app on both the App Store for iOS and Google Play Store for Android Devices. To download the app touch the “Install” button on your electronic device.
Step 2:Login to the Account:
You can sign in to your account by using either your username and password or the UAE Pass login option.
Step 3: App Main Menu:
Select the “Emirates ID Update” option in the “My Profile” section on the main app menu.
Step 4: Updating the Emirates ID:
Take a clear and visible picture of your updated Emirates ID, and make sure all the details are visible before uploading.
Step 5: Submitting the Data:
Make sure all your information is correct before clicking on the “submit” button. You will receive a confirmation message telling you that your request is submitted.
Step 6: Confirmation:
After a couple of days, you will receive a confirmation email indicating that your request is successfully completed.
Using an app is more convenient because it requires less internet data, and the process is quick.
Update Emirates ID at an Etisalat Store
If you prefer a more personal approach or the internet is unavailable, you can also visit your nearest Etisalat outlet or the payment machine.
Before visiting an Etisalat store, you will need the following documents:
The GCC Citizens can verify their identity by providing only one of the following documents:
- Original Emirates ID
- Original GCC national identity card
- Original GCC Passport
The Determinants must provide the following documents:
- Original Emirates ID
- The People of Determination Card
It is necessary for the Government Entities to submit the following documents:
- Establishment decree from the government
- Original Emirates ID
- Passport of your authorized representative
For Business Entities Documents, the following are the documents that you will need to submit:
- Trade license for entity
- Emirates ID card
- Passport with UAE visa page of the authorized person.
Now, you can follow the steps below:
Step 1: Locate an Etisalat Outlet:
Go to your nearest Etisalat Store or Payment Machine.
Step 2: Visiting the Store:
During working hours, you can visit the Etisalat store or payment machine. When using the payment machine, follow the steps shown on the screen.
Step 3: Providing the Documents:
Find a representative at the customer service desk and provide the necessary documents.
Step 4: Verification Process:
After verifying your identity, you, the representative, will update your Emirates ID.
Step 5: Confirmation:
You will receive a confirmation through SMS or Email.
The process of updating your Emirates ID is essential if you want to avoid any penalties and keep your account safe against fraudulent activities. The process can be done without any problem or interruption whether you choose to update the ID via the app, online, or in person. By following the steps provided by us to you, you can easily walk through the process without any issues.