Types of FEWA (EWE) Connections
EPWA (EWE) provides multiple kinds of connections between its electricity and water network systems, which address different customer requirements:
- Residential Connection: Enables service through FEWA (EWE) for both villas and apartments.
- Commercial Connection: Serve the needs of businesses in addition to offices, shops, and industrial facilities.
- Temporary Connection: Employed in construction projects for a short duration.
Validate the suitable connection type before you start because each connection method will have unique requirements alongside different payment structures.
Steps to Apply for a FEWA Connection
The activation of FEWA services stands as an essential requirement when you shift to a new home within the Northern Emirates. Water and electricity set-ups are performed easily through a straightforward procedure that ensures quick installation. The following steps allow you to enable FEWA services through both the online platform and visits to the nearest Customer Service Centre:
1. Prepare the Required Documents
Information about the following documents is needed to process FEWA connection services. The verification of identity and property ownership and connection purpose requires these documents according to FEWA procedures. The following documents are essential for introducing your application to the FEWA Connection service in UAQ:
FOR CITIZENS (RESIDENTIAL)
- Copy of original UAE ID card
- Copy of the family book (Khulasat Al Qaid)
- Title Deed (where applicable)
- Compliant site plan
- Building Permit (when the application is submitted)
- Completion certificate before the connection of the service
- Stamped Load Card from the electrical contractor (Etihad We approved)
- Land clearance certificate approved by Etihad WE
- Etihad WE technical drawings (electrical and water)
- Accreditation license copy of the engineering consultant and the electrical contractor.
FOR TENANT
- Emirates ID/Passport
- Municipality-approved tenancy contract
FOR EXPATRIATES
- Copy of valid UAE ID card/Passport for non-UAE residents only
- Title Deed (if applicable)
- Valid site plan
- Building Permit (on submission of application)
- Completion certificate prior to connection of service
- The Civil Defense Department must provide an NOC before installation begins.
- The Electrical contractor must present a Stamped Load Card approved by EtihadWe.
- EtihadWE has already vetted the land clearance certificates
- The technical drawings for electricity and water must be approved by EtihadWE.
- Accreditation license copy of electrical contractor and engineering consultant.
Having them prepared beforehand will streamline the process and avoid unnecessary delays.
2. Visit the FEWA Website
The application process exists both through the EWE website online and in person at the Customer Service Centres.
- Access both the official website of FEWA and their mobile application.
- Start by creating an account or use an existing account you already have.
- The New Connection or Services section is available on the system.
- Complete the application form alongside the document submission for necessary uploads.
- Pay the deposit and connection fees discovered in your application stage.
In-Person Process
- Go to the nearest FEWA Customer Service facility.
- The required application form needs to be submitted with supporting documents.
- Pay the required fees coupled with the necessary deposit.
3. Fill Out the Application Form
Multiple details need to be entered as you progress through the application page.
- Your full name
- Contact information
- Property address
- Users must specify whether they need a water supply or electricity connection or both.
The accuracy of your provided information matters for the timely handling of your application request.
4. Upload the Required Documents
The application demands scanned versions of necessary documents that need to be uploaded following your data entry. The documents need to be both readable and saved in PDF or JPEG format to pass the upload requirements.
Users seeking to submit documents to FEWA should follow their guidelines since the organization might request supplementary paperwork during the process.
5. Pay the Security Deposit
Upon applying for a FEWA connection at Umm Al Quwain, the service charge varies based on your choice of submitting the application:
- In-Person Application (Customer Happiness Center): AED 50
- Online Application (E-service or Mobile App): Free
6. Application Review and Approval
After submitting your application along with the payment of deposit, FEWA will process your request. The review process takes several operational days to complete. Additional information requests from FEWA will be communicated to you through phone calls or emails.
Regularly monitor your email and phone because FEWA may need additional information or may have clarifying questions.
7. Schedule a Connection Inspection
The approval process results in FEWA sending their technician to conduct site inspections of the property. The standards of wiring and plumbing get checked by the technicians. The connection installation process will be scheduled following inspection of all systems.
The presence of a person during inspections is necessary to respond to any questions or concerns the technician might have.
8. Activation of Your FEWA Connection
After your new account becomes active, you should proceed to ask for service activation at your premises. Simply follow these steps to apply for the new service:
- Go to the official website of Etihad Water and Electricity
- Go to ‘eServices’
- Use your email and password to log in at the Customer Login section.
- Enter secret question
- Click ‘Proceed
- Select Apply for New Account from the eServices menu.
- Enter all required information then select Proceed.
- Complete the Service Activation Form now.
- End your activation process by keeping the final reference number.
- You will get correspondence through email and text messages to verify your service activation.
- To know the activation status, check your Reference Number.
- Open the same area where you created your new account.
- Select the Services tab and choose Follow up to continue.
- Click on ‘Service Activation’ (Move-In)
- Enter your ‘Reference Number’
Fees and Charges
Following are the activation charges of FEWA
FOR CITIZENS
Electricity Service costs
Water Service Fees
Meter type (mm)
- 15 mm- AED 2500
- 25 mm- AED 3000
- 50 mm- AED 10,000
- 80 mm and above- AED 20,000
FOR EXPATRIATES
Electricity Service Fees
- Up to 1000 kVA – AED 600 per kVA
- Above 1000 kVA – AED 600 per kVA
Water Service Fees
Meter type (mm)
- 15 mm- AED 2500
- 25 mm – AED 3000
- 50 mm – AED 10,000
- 80 mm and above – AED 20,000
Your electricity and water services will turn on within the next 20 working days once you pay your activation fees.
Common Issues and How to Resolve Them
1. Application Rejection
Check for standard application issues including incomplete documentation or wrong information when you receive application rejection. You must contact FEWA to get proper clarification about your application and afterward resubmit your information with the correct details.
2. Delayed Installation
Make sure to contact FEWA about delayed connection activation times. When technical inspections require additional time because of a high workload, you have the right to ask about the progress of your application.
3. High Security Deposit
A few customers view the required security deposit as too costly. Before paying your fees, you can ask for detailed financial information to see how your money will be distributed. The expected high electricity and water usage of business facilities leads to increased security deposit requirements.
Contacting FEWA for Assistance
You may reach FEWA at their customer happiness centers
- Head office telephone: 04 2315555
- Contact center: 8003392
- In case of electricity emergency: 991
- For water emergency: 992
- Website: etihadwe.ae
- Email: [email protected]
Frequently Asked Questions
1. Are FEWA and EWE the Same?
Yes. Etihad Water and Electricity (EWE) came into existence after the Federal Electricity and Water Authority (FEWA) underwent a name change.
2. What options are available to recover my FEWA deposit?
Your security deposit becomes eligible for reclaim when you end your service with FEWA. Users can select between account deposit transfer or cash withdraw at Ansari Exchange locations for their FEWA deposit refund.
3. How Can I Contact FEWA for an Inquiry?
You can reach their fee support customer base at the toll-free number 800-FEWA (800-3392). You can choose to reach FEWA by sending an email to [email protected].
4. Is FEWA Open 24/7?
FEWA centers function daily from morning hours beginning at 07:00 am through afternoon hours until 05:00 pm.
Following proper guidelines can make the process of obtaining a FEWA connection easy to manage. Preparation of your documents together with accurate application submission and tracking the application status must be your plan of action. Call FEWA without delay if you encounter any difficulties.
A FEWA connection stands as a requirement for comfortable living in the Northern Emirates region. You can guarantee smooth service setup for electricity and water through proper understanding of application procedures and document requirements and fee information.
The information in this guide aims to help readers successfully obtain connections from FEWA. Share this information with others needing help establishing their utility connections.
